Gerolsteiner Mineral Water
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© GerolsteinerSustainability
Nature Conservation means Product Protection
Sustainability has always been part of our DNA. That's why we consistently take responsibility - for our environment, for our society and for our employees. And above all for our mineral water. It is a unique natural product from the depths of the Volcanic Eifel, which we want to preserve and protect so that people can still enjoy it today and tomorrow.
As the first German mineral water producer, we are committed to the highest goals of international climate policy: global warming caused by human activity should be limited to a maximum of 1.5 degrees Celsius. Step by step, we want to be a driving force for positive and sustainable change and powerfully promote the issue of sustainability in society.
Current information for a product recall concerning the US market only
Gerolstein, 5 February 2025: In the interest of consumer satisfaction and safety, Gerolsteiner intends to issue a recall of .75l Gerolsteiner Sparkling for the US market.
For clarification please check the complete list of affected products below:
Product | Bottle volume | Lot/Charge | Best-before date | Region |
Gerolsteiner Sparkling | .75l | 2024/28/11 | 2027/19/12 | USA |
Gerolsteiner Sparkling | .75l | 2024/27/11 | 2027/18/12 | USA |
We ask that distributors stop shipment of this batch/lot number and that retailers immediately remove any bottles from this batch/lot number from shelves. In rare cases, these bottles could present a laceration hazard.
As part of our internal quality control process, we discovered that in rare cases, cracks can occur in the bottom of the glass bottles of .75l Gerolsteiner Sparkling from the above batch/lot number. Due to this anomaly, leaks or fractures could occur, presenting a laceration hazard. Gerolsteiner has received no reports of injury as a result of this issue.
Consumers should not use bottles from the above batch/lot number. Bottles from the affected batch/lot number should be disposed of. Gerolsteiner will provide a full refund upon presentation of proof of purchase of bottles from this batch/lot number. The Company will provide additional information for consumers, including a toll-free number to call for information, in the coming days.
Gerolsteiner in the meantime has identified and rectified the problem. The cracks in the bottom of the bottle are due to quality deviations at one of the suppliers with whom we have an ongoing business relationship.
Batch/lot numbers other than the one identified above are not affected.
The quality and safety of our products remain our top priority.
We therefore ask for your understanding of this preventive measure.
Get in touch with us
Do you have any questions about our products or other concerns? Our consumer service will be happy to help you. We have summarized the most frequently asked questions for you here.
